At Superior Hospice, compassion doesn’t begin at the bedside, it’s woven into everything we do for our patients, their families, and one another. We believe exceptional end-of-life care is rooted not only in clinical skill and heartfelt connection, but also in a deep commitment to ethical, regulatory, and cultural excellence.
That’s why we uphold rigorous policies, compliance programs, and educational requirements for our entire team — from our board members and leadership to every caregiver, clinician, and volunteer.
Superior Hospice follows a comprehensive Corporate Compliance Plan that guides our entire organization in adhering to state and federal hospice regulations. Our Code of Conduct — signed by every employee, contractor, and volunteer — is more than a document; it’s a daily standard for how we treat patients, engage with families, and carry out our mission.
We maintain and review this plan regularly to ensure that our policies always reflect the most current healthcare laws, billing practices, privacy protections, and industry best practices.
Every new member of the Superior Hospice team — whether a nurse, spiritual coordinator, or volunteer — undergoes thorough compliance and ethics training as part of their onboarding. But the learning doesn’t stop there.
We believe that growing our staff is how we continue growing our promise to those we serve.
Respecting personal identity, faith, and culture is fundamental to how we deliver care. Our team is trained to honor cultural, linguistic, and spiritual diversity in all aspects of service
Whether a patient speaks English or Somali, practices Catholicism or Buddhism, lives alone or in a multigenerational household — they are seen, heard, and cared for with intention and respect.
Superior Hospice maintains detailed procedures for the release of protected health information (PHI), ensuring that patient confidentiality is respected and that disclosures are carefully documented.
In every interaction, we aim to protect what matters most — dignity, trust, and the rights of those in our care.
Patients and families always have the right to voice concerns — without fear of judgment, discrimination, or retaliation. Our grievance process is simple, safe, and responsive.
If wrongdoing or suspected fraud is reported, our compliance response is immediate. We investigate thoroughly, document findings, and — when necessary — notify state or federal authorities. Under legal counsel, we take swift corrective action to resolve issues, prevent recurrence, and restore trust.
This transparency is not just legal — it’s personal. We owe it to our patients and our mission.
At Superior Hospice, doing things the right way isn’t an extra effort — it’s the only way. Every policy we follow, every training we complete, every audit we undergo is part of a bigger promise:
To provide care that is not only compassionate — but deeply trustworthy.
Because your peace of mind matters just as much as your loved one’s comfort.
