At Superior Hospice, Inc., we are committed to providing transparent and compassionate care. While hospice services are typically covered by Medicare, Medicaid, or private insurance, we recognize that situations may arise where private payments are made.
Refund Eligibility:
You may be eligible for a refund in cases such as:
- Overpayment
- Billing errors
- Service cancellations
Requesting a Refund:
To request a refund, please contact our Billing Department:
Billing Department
Superior Hospice, Inc.
800 Boone Avenue North, Suite 194
Golden Valley, MN 55427
Phone: 763-277-8777
Email: health.ohfc-complaints@state.mn.us
All refund requests will be reviewed on a case-by-case basis. Approved refunds will be processed promptly and returned via the original method of payment, unless otherwise requested. Please allow up to 30 days for processing.
Your Rights:
In accordance with the Minnesota Hospice Bill of Rights, you have the right to: revisor.mn.gov
- Receive clear information about charges and services.
- Be informed of any changes in services or charges.
- Know how to contact someone responsible for handling problems.
- File a complaint without fear of retaliation.
Filing a Complaint:
If you believe your rights have been violated or have concerns about our services, you may contact:
Office of Health Facility Complaints
Minnesota Department of Health
P.O. Box 64970
St. Paul, MN 55164-0970
Phone: 651-201-4201 or 1-800-369-7994
Email: health.ohfc-complaints@state.mn.us
Office of Ombudsman for Long-Term Care
Minnesota Board on Aging
P.O. Box 64976
St. Paul, MN 55164-0976
Phone: 651-431-2555 or 1-800-657-3591
Email: ltc.ombudsman@state.mn.us